Closed Captions Overview and FAQs


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In compliance with the Americans with Disabilities Act (ADA) and Standard 1: Accessibility and Usability, of the LCC Course Management Standards, instructors must make reasonable accommodations for students with disabilities when notified by the Center for Student Access. Accommodations include, but are not limited to, providing accurate closed captions and transcripts for video media.

Users are able to request captions in Kaltura. This will return machine-​generated captions within approximately 20 – 30 minutes. These unedited captions are not suitable for the hearing impaired. Instructors are expected to review and manually edit the mechanically generated captions, to 100% accuracy, in order to meet ADA Standards. For more information on ADA Standards, click here.

The accuracy of machine captions is dependent on the quality of the recording and the speaker’s voice. Typically, the accuracy of machine captions will be about 70 – 80%; therefore the captions must be reviewed and manually edited to be 100% accurate before the captions can be published. Captions will remain UNPUBLISHED until reviewed and edited to 100% accuracy, in order to comply with ADA Standards.

Frequently Asked Questions (FAQs)


What criteria should I follow when creating high-​quality video captions for the Deaf and hard of hearing? 

Video captions allow Deaf and hard of hearing individuals to engage with multimedia content by providing accurate and well-​synchronized closed captions. This includes identification of speaker changes, sound effects, music, and other information conveyed through audio.

How accurate are the machine-​generated captions? 

The accuracy of machine captions is dependent on the quality of the recording and the speaker’s voice. Typically, the accuracy of machine captions will be about 70 – 80%; therefore the captions must be reviewed and manually edited to 100% accuracy to meet ADA Standards and Policies. For more information on ADA Standards and regulations, click here.

Do I have to edit my captions? 

Yes. The mechanically generated captions are intended to be a starting point for creating accurate captions via the captions editor. Instructors are expected to review and manually edit, to 100% accuracy, the mechanically generated captions in order to meet ADA Standards. For more information, see Editing Machine Captions.

What if I receive notice from the Center for Student Access? 

Contact the Center for Student Access for assistance.

Why can’t I trim or chop a video?

In Kaltura My Media, the trimming/​chopping feature is disabled for videos that contain chapters, slides or captions. The following message will appear:

The eLearning Department highly recommends that all editing (trimming/​chopping) be completed prior to ordering closed captions. However, if you need to trim/​chop a video after a captions file has already been generated, you’ll need to remove the captions file or create a clip to enable the trim/​chop features.

 



Come visit the eLearning team in TLC 427 for assistance.
If you are unable to visit in person, please contact us by email
at lcc_​elearning@​lcc.​edu, or by phone at (517) 4831839.

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