Personal Chats are private and only accessible to the user(s) the instructor has added to the chat’s participants list. Personal chats are ideal for communicating with individual users or smaller groups of users. Anyone with the proper permissions can create personal chat rooms.
General Chats are public chats accessible to all users enrolled in the course where the chat was created. Instructors can create general chat rooms to incorporate chat discussions into the teaching of a course since they are automatically open to all users enrolled in the course.